Eliminate the need to navigate to custom reports on individual sessions to get your recordings and notes. File explorer featureĪccess a consolidated view of all your session recordings, session notes, and chat transcripts with a single click. Zoho Assist Unattended Agent can now be silently deployed in any Azure AD environment using either the Microsoft Intune service with a storage account or the Azure Automation service. Plus, users can take advantage of the convenient Tool icon for remote power and tool device actions. Click on a device to reveal comprehensive details, like its OS, department, domain, and manufacturer. The new Unattended Access tab enhances the technician's ability to access and view device lists. This enhancement facilitates a smoother support experience. Technicians can view a remote device's connectivity status once the device is configured for Unattended Access. Android device: Customer app device availability Now, users can easily make in-app purchases for their mobile app subscriptions right from their Zoho Assist Remote Desktop apps. In-app purchases for Android devices simplify subscription management. Android device: Technician in-app purchases This results in smoother workflows and enhanced user experiences. These technicians act as department-specific Super Admins to manage control settings, allocate resources, and customize preferences. The Department Admin role grants technicians full administrative control within their designated departments. Technicians can effortlessly adjust customer screen resolutions from their end, choosing from a list of options for a seamless support experience. Auto-adapt resolution for MacĪuto-adapt resolution, already available for Windows and Linux, is now available on Mac devices. Now, technicians have the option to seamlessly elevate to Admin mode by tapping into stored credentials in the Credential Manager. Enhancement to Elevate to Admin mode on Windows OSĮxperience greater convenience during your active remote sessions.
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